Logging into the Portal
Before you can work with applications, Leads, or servicing tools, you need to log into the Ascent Portal.
You'll use the same portal whether you're reviewing applications, managing servicing tasks, or configuring settings. Your role determines which features you can access.
How to Log In
Go to the Ascent login URL. This will typically be:
https://app.ascentplatform.ioIf you're unsure of your login URL, contact your system administrator or Ascent support.
Enter your login credentials
Email: Your work email address for staff access, or the email address you used when registering as a member.
Password: Provided by your system administrator or set when you received your welcome email.
Click Continue
First-time users may be asked to:
Set a new password
Confirm your email address
Accept usage terms
Password Reset
If you've forgotten your password:
Click the Forgot Password link on the login page
Enter your email address
You'll receive a password reset link by email. Check your spam folder if it doesn't arrive within a few minutes.
Troubleshooting
If you're unable to log in:
Confirm you're using the correct login URL
Verify your email and password are correct
Try resetting your password
Contact Ascent Support at [email protected]
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