What to Expect from This Guide

This guide supports Ascent users across multiple roles and workflows. Whether you're processing loan applications, onboarding businesses, managing servicing workflows, or handling reviews and modifications, you'll find the tools and terminology you need to work effectively.

A Note on Terminology

Credit unions refer to their account holders as "members," while banks use "customers." Throughout this guide, we primarily use "members" to keep the language consistent, but the platform and documentation apply equally to both credit unions and banks. Feel free to mentally substitute "customers" wherever you see "members."

Where to Start

We recommend starting with The Ascent Application Experience, which explains how members interact with the platform from their first visit through application submission.

If you're already familiar with the member experience, skip to Applications and Leads or jump directly to specific modules like Servicing or Annual Reviews.

Lending and Frontline Staff

If you review applications, communicate with members, or make lending decisions, you'll learn:

• Accessing and managing applications in the Leads Table

• Available actions at each application stage

• Using Proxy Mode to assist members directly

Operations and Back-Office Teams

If you manage product workflows, servicing, or account onboarding, you'll learn:

• How application flows are configured and deployed

• Monitoring submitted data and application activity

• Using Product Modifications, Reviews, Renewals, and Closing Documents

System Administrators and Implementation Leads

If you support Ascent from a technical standpoint, you'll find guidance on:

• Integrations with Core systems, credit bureaus, data providers, and LOS platforms

• Managing users and roles

• Data flow from application submission through servicing and compliance

Support and Member Services

If you interact with members using Ascent's public-facing tools, you'll learn:

• What members see at each process stage

• Tracking submitted and in-progress applications

• Troubleshooting issues and helping with incomplete applications

What this Guide Covers

You'll find both high-level explanations and step-by-step instructions covering:

• How Ascent fits into your digital ecosystem

• The application lifecycle from submission to decision

• Managing Leads and taking action on applications

• Servicing tools for renewals, covenants, and document management

• Optional modules including e-signature, integrations, and white-labeling

• Configuration capabilities and limitations

What this Guide Does Not Cover

This guide focuses on platform workflows for end users. It does not cover developer or API documentation.

For core integrations, custom form development, or identity verification configuration, refer to your Customer Success Manager.